The Ups and Downs
Tuesday, August 24th, 2004I like music. You could say I love it. My Collection is nothing of a collector or anything so large you would have to catalog it. But its a good size one. I keep everything on a external hard drive for easy access and I keep only copies in my car in case of theft or damage. It’s not unusual for me to buy a CD online using MusicMatch or iTunes, MusicMatch being my favorite because it fits inside Windows Media Player. I feel very comfortable buying online. I have never been screwed by it, until I tried Napster.
I have been eyeing a band called Eels. So I decided to purchase their first album called Beautiful Freak. Being that I was going to purchase it anyway I thought I would buy it online using Napster. I haven’t tried Napster yet and I remember the good old days of the easy to use software that it provided. After registering with them and after giving them my billing credentials, I buy my album. After the painless download process I go to listen to the album but can’t. Why? because the licencing was not included in the download. I hate it when this happens.
You know, email support really sucks. I email the Napster team with my problem, thinking ‘no sweat, ill get this all taken care of’. I was wrong, very very wrong. They emailed me back with some instructions on how to make sure that my computer was ‘set up’ correctly. Needless to say, it was. After a couple of emails back and fourth they give me a number for there customer support line. This, I believe is nothing more than a single phone in a closet ringing. I have called them about 4 time. Each time I have been put on hold by the answering computer and left there for over 20 minutes. Is this a good way to treat your customers? In a net of fierce competition you would think they would want to resolve this quickly and easy.
I bought my album again and deleted the locked Napster one. This time I bought it from MusicNow. It also, is a service that plugs into Windows Media Player. They offer the usual pay service for music and radio streaming along with track and whole CDs. I still prefer my MusicMatch plug-in, being the main place I buy my music. The only reason I would buy from someone else is if they don’t have what I want. Kinda like the album I bought off MusicNow.
So in closing, I suggest you go some place other than Napster for you music downloads. There are others just as good and even better than the old Napster service. Try them all and choose for your self. — Oh, and I never got my money back from Napster for the bad album –




